Terms and Conditions

Applicability
These general terms and conditions apply to all orders placed through this webshop. Accepting an offer or placing an order means that you accept the applicability of these conditions. The provisions in these conditions can only be deviated from after written notification or approval by kno-winkel.nl. These conditions respect the rights of the consumer arising from the law or the sales agreement.

stock
For all articles on this site applies: while supplies last. Although this site has been compiled with the utmost care and is also regularly updated, it is possible that - due to delayed supply and / or other circumstances - one or more articles are no longer available. No rights can be derived. Price, typesetting, color and model changes reserved.

Prices
The prices stated for the products offered are in euros, including VAT.
Typing, printing and price errors reserved.

Order confirmation
The webshop has the right to refuse orders.

Delivery time and maximum delivery time
Orders received and paid on working days before 12 noon will be shipped the same day. Orders placed outside working days will be processed the next working day. If you have to wait longer than 10 days for the ordered item, you have the option to terminate the agreement free of charge. Any amount paid will then be refunded.

Shipping costs
For mailbox mail in the Netherlands, there are 2.40 shipping and order costs and for parcel post € 4.95. For letterbox mail to Belgium and Germany we charge € 3.85 shipping and order costs and for parcel post € 6.95. Other countries are based on applicable rates from the Netherlands.

Money back guarantee
KNO-winkel.nl/ NKO-winkel.be is there to help you, not to sell you products that are of no use to you. You may return a product within 14 days of receipt. Provided the product is returned unopened / unused with all accessories, in the original condition and packaging, you will receive the purchase amount + shipping costs back.

Return shipment

For hygienic reasons, the following nasal showers cannot be returned:

- Rhino Horn
- Rhinicur (unless the seal around it is still completely intact)
- Nasopure
- Nasofree
- Nasuclear

This also applies to medicine jets / nebulization chambers for the various nebulizers, provided that they are still packed in the original foil.
Earplugs and nose spreaders are also excluded from the return guarantee.

With a return shipment - also during the warranty period - you always have to pay the shipping costs yourself before returning it to KNO-winkel.nl. You will not receive this shipping costs back. You can also deliver the product to our address in Heteren.
If you return a product, you are responsible for the risk of returning it - damage or loss -. Therefore, always keep your shipping receipt or if it is a more expensive product, please return it by registered or insured mail.
If you want to return a product, please contact our customer service first. We can give you the correct return address and we also know that your return is coming. This ensures that the settlement and refund is faster.
After receipt, we will usually return the purchase amount within 14 working days, but in any case always within the statutory period of 30 days.

Payment
At the kno-winkel.nl you pay via iDEAL (NL), Mr. Cash (B), PayPal, giropay (D), SOFORT banking (D). If this is not possible for you, please contact our customer service: +31 (0) 85 773 20 80. or by transferring the amount to our bank account. PayPal, iDEAL, Mr. Cash, giropay and SOFORT Banking are payment methods on the internet that allow you to make purchases safely, easily and reliably. iDEAL, Mr. Cash, griopay and SOFORT banking are based on internet banking. This means that you pay in your trusted internet payment environment. When paying, the purchase amount is directly debited from your payment account. If you pay via PayPal, we charge € 1.50 extra in order and shipping costs.

Foreign payments
If you experience problems with paying via iDEAL from abroad, you can transfer the amount due to IBAN: NL08 RABO 013 51 30 417. When paying from outside the Netherlands, you must also enter the BIC code, being RABO NL2U. Also clearly state the order number and your name / address details. Your order will be shipped as soon as we have received the payment.

Disputes
All disputes of any kind, which concern or are related to an agreement subject to these conditions, will be brought before the competent Dutch court. Dutch law is applicable.

Version: April 15, 2020.

 

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